Home Care Providers Owned by HRM Homecare Services Ltd

- adjustments to package may be required more regularly which family expect will not prove to be a problem area

As always I am treated with compassion and dignity, cannot fault any of the girls that visit are all lovely and polite.

Service from carers is really good. They go above and beyond when tending to my father. They are friendly, respectful, helpful and cheery, making him feel comfortable and looked after. He feels at ease in their company and more importantly, trusts them fully. They always treat him with respect and dignity and fill me in if they have any concerns. I am extremely happy with the care provided, which also makes my own life much easier.

All of the HRM staff members are polite and courteous at all times and carry out the tasks expected of them and advise of any issues they may have about the client to their management. Four visits a day and everything left tidy when they leave and they lock the door and put the key in the keysafe

We are happy to an extent of the care provided. Sometimes some of the cares go above and beyond which is great. Other spend minimal time with the service user and have very little impact on his day.

We would ask that the service user was given the time he is allocated, conversation was made. Check in's to see how he is feeling or how his day is! General conversation.

Very happy with the service my daughter receives from HRM Homecare. She gets on great with her support worker and as they both have similar interests this definitely helps to make their outings more enjoyable.

Very thorough review and I felt dad's needs were carefully and thoughtfully considered. I felt extremely confident with the review and I know all of dads needs are met.

it deserves 10 stars not 5 in every respect.

Others carers who have come in have all been good and extremely helpful. We couldn't have bern able to care for mum in her own home without their help.

My Dad has used HRM Homecare for several years now, He enjoys when his carers visit, he enjoys chatting to them, and tye care he receives, there is always a personal touch. I like the continuity of carers and tye care he receives. I like being able to read his daily notes on the app. Wouldn't like it if he had to change companies.

We are overall happy with the service staff are friendly and aware of my aunts needs. The App allows us to know who is in attendance on the day however sometimes the timings are a bit of a bone of contention.

Mum received excellent care ( and still is) with HRM. The lovely carers who attend are thoughtful, kind and go above and beyond. Mum looks forward to seeing them. They have brought us, as a family, peace of mind that mum is getting the extra care she needs that we can no longer provide.

Client is very happy with the care he receives.

Glad to get carers, girls are great. Very caring and attentive. My wife looks forward to seeing them. Couldn't ask for anything more. Thanking you very much. David and Margaret.

The only thing the carers carry out for me is to empty my commode. They carry a receptacle from the upstairs bedroom and empty same in the downstairs toilet. They also clean and steralise receptacle for further use. They carry out this task diligently and cheerfully. I am unable because of a stroke to carry anything on stairs as I need to use both right and left hand rails.

Overall care given is good, some of the girls are better at the job than others. The timings have been a bone of contention especially at night in the last month 4 times I put my mother to bed so I hope that settles down as I know you have a problem recruiting staff.

Management have liaised with daughter and the App allows us to know the name of the carer ahead of the visit.

I've no idea how it why we were transferred to your company but I'm really glad she was.

My mum has gotten to know the girls that come in by name which is a good thing for her

My wife's carers always show a high degree of professionalism, care and commitment. They always go above and beyond in ensuring her comfort and safety. They always provide feedback and information on my wife's condition which allows me to act quickly to address any medical situations which may be developing, such as infections or pressure sores. Overall they provide an invaluable service. I know that my wife is in good hands.